FAQ

How to create a Delta Media Player account?
Click on "LOGIN" menu.
Then click the "Register" button.
Now you see "User registration" page.
Fill all the fields in this form and then click the button "Register".
After successful registration, you need to confirm your email.
Log-in into your Email account and check for confirmation email in INBOX, JUNK or other folder.
Then click on the confirmation link in this email. Now, you may log-in to your account.
After successful login, go to the "PURCHASE" menu and click on the "Order" monthly subscription.
Once installed, the Delta Media Player icon will appear on the desktop of your computer screen.
Double click on the icon.
After a double click, the Delta Media Player window will appear and you must log in using your username and password - the same as you used to register the account.
Once logged in, the Delta Media Player opens and you can start watching.
Android users: Before installing, make sure you have the option to install applications from unknown sources.
Settings > Security > Unknown Sources (Allow instalation of apps from sources other then Play Store).
Attention:
Users should keep in mind that incoming messages are automatically sorted and for reasons, beyond our control, you may not receive them.
If you do not receive an activation link within the next hour, please check whether it is in the "spam" or "junk mail" folder.

After creating an account you are charged any fees?
Yes.
Users who do not decide to pay will automatically lose access to the Player.

Can I use Delta Media player abroad?
Yes. 24 hours a day, 7 days a week from anywhere in the world with access to the Internet.

The material is not available in your country.
To solve this problem, you can change your IP address.
You can do it with the help of a free program Hola Vpn - hola.org

Desktop and portable (laptop) users?
For proper reception we recommend:
Internet connection speeds is 8 Mbit(download) for SD channels (standard definition) and 12 Mbit(download) for HD channels (high definition).
When the recommended speed is lower, the player will pass to the buffering state, preventing a smooth viewing.
Computer processor 2 GHz. Minimum 1 GB of RAM and a graphics card with at least 64 MB.
Also, you must have open the following ports: http 80 (tcp), 443 https (tcp) 1935 rtmp (tcp)
You can check your internet speed here: http://twojeip.wp.pl

How many devices can be used with Delta Media Player?
You can use it on 3 different devices at the same time. If while watching entered is the same passcode on the forth unit, the message appears on the exhaustion of the limit of three devices available. .

Error message : Your have reached the limit of 2 registered devices.
In this case, you must install the latest version of Delta Media Player

Error message : Your have reached the limit of 3 registered devices.
You must unregister one device. To do this, please log in to your account.
After logging in, click on "MY SUBSCRIPTION" tab and select the device you want to unregister and click on "Unregister".

How do you change your password?
To change your account password, log in to it and click on MY ACCOUNT.
On the left, choose Edit Profile and then follow the instructions that will appear.
At the end, select Save to save your password changes.

Despite registration, I did not receive an email with activation link.
Make sure that the email with the activation link is not in the "spam" or "junk mail" folder.
Try to log in first because your account may have been activated already.
If the email address is false or just misspelled, user can not verify the account.

Error message: Error during registration: The verification code was not found.
Please, install Delta Media Player if you have not already done so.
Please ignore the warning about the potential virus threat and keep going.
Calm Delta Media Player is not a virus or infected.
After double-clicking, the Player window will appear where you must log in using your data.
Enter (username and password) the same as we used when registering the account.
After logging in, the Delta Player opens and we start watching the Delta Media Player.
If you have any difficulties, please contact us giving your username and email address provided during registration.

Error message: You can have only one active subscription.
If you try to add too many subscriptions to the same account, an failure occurs because you only can have one active subscription at a time.

Error message: The device has been unregistered.
This can happen when internet connection with server drops during verification.
Please close the Player and open it again.

Delta Media Player program has stopped working or when I want to turn on the channel a luminous circle appears all the time.
Android users
1. A problem may be the lack of consent for access to the authorized application for the phone's memory.
You must change the application's permissions.
   a. Go to phone settings
   b. Find the Applications entry
   c. Click on Applications and move to the next position, i.e. Application Manager<.br> d. Click on the application whose permissions we want to change and then select Permissions.
   e. To edit the application's permissions, use the button next to each option.
   f. For some applications, we can also go over to review all the permissions that the application has.
To view all the permissions of the application, click MORE and then click All permissions.
2. Make sure that the installed security software on your device (firewalls, anti-virus program, anti-spyware, ad blocking program, so-called adblock) does not block Delta Media Player.
3. Please unzip and reinstall the Delta Media Player program.
4. When the above methods fail, restore the factory settings in the phone / device. Depending on the phone model, the option to restore factory settings may be in different tabs.
In this tip, however, we will present a procedure that applies to most Android devices.
Go to Settings> Data backup and erase. Select Factory settings and confirm your desire to restore the settings by selecting Reset phone.
There is another way.
If, with the phone on, depending on the model, you hold the volume and lock button or the volume button, the lock button and the Home button for a few seconds, various options will appear on the screen.
Use the volume control key to select the Factory / Factory Reset / Wipe Data option (the names may vary depending on the device), then select it by pressing (depending on the model) the Home key or the lock button.
And here again, depending on the phone model, the process will start immediately or you will still need to confirm your desire to restore factory settings by selecting the Reboot system option.

Windows users
1. Make sure that the security software installed on your computer (firewalls, ... firewall, anti-virus program, anti-spyware, windows defender) does not block Delta Media Player.
A typical example is the Advanced SystemCare application designed for the comprehensive optimization of the Windowsta system.
Unfortunately, it blocks the proper functioning of the Delta Media Player program, so it should be unmounted.
2. Make sure that any update program installed on your computer does not block Delta Media Player.
A typical example is the program named: InstallShield Update Service Scheduler (ISUSPM.exe) which prevents the reception of Delta Media Player.
That's why it should be turned off. You can do this by going to the Task Manager.
The path to this process is C: \ Program Files (x86) \ Common Files \ InstallShield \ Update
3. Please unzip and reinstall the Delta Media Player program.
4. Solution:
   -in the program's properties, mark the "run as administrator" option and set the compatibility mode with windows7.
   -then open the windows task manager and "kill" the running deltamediaplayer process.
   -restart your computer and it should already work normally.
5. Change DNS to public.
If you have Windows 7, all you have to do is right-click the icon from the network in the bottom right corner.
Then choose "Open Network and Sharing Center".
On the left side there will be a tab with changing the settings of the network card.
A window will appear in which you will see the available network adapters. At this point, you must select the active tab by right-clicking and selecting "Properties".
Then you have to choose "Internet Protocol version 4 (TCP / IPv4). Next you select the option next to "Use the following DNS server addresses".
In these fields, enter: Preferred 8.8.8.8 Alternative 8.8.4.4

Error message: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
- Screen resolution settings need to be adjusted (mostly related to Windows 8 and 10 users)
- The compatibility settings for the Delta Media Player need to be changed
- Graphic card needs to be updated
- Run your computer in SafeMode
Solution 1 - Adjust screen resolution settings
1. Click on the Start menu (lower left corner of your desktop)
2. Select Control Panel, then in the pop up window, select Hardware and Sound
3. Then in the Display section, select Adjust Screen Resolution
4. In this screen, select the drop down menu next to Resolution. The recommended is 1280 x 1024, lower this to either 1280 x 960 or 1280 x 800 and then click on Apply then close this window.
Windows 8 and Windows 10 users
1. Right click on the game from the desktop and choose Properties
2. Then go to the compatibility tab and scroll down, check the box of Run in 640 x 480 screen resolution
3. Then click on apply and try to play the Delta Media Player again

Solution 2 - Adjust the compatibility settings
1. Right-click on the program Delta Media Player from the desktop and choose Properties
2. Select the Compatibility tab
3. Check Run this program in compatibility mode for: 'Windows XP (Service Pack 3)'. Please also try this by choosing the 'Windows 7' option if Windows XP does not work
4. Importantly, make sure you check the box run this as an administrator
5. Click Apply and then OK
6. Try to play Delta Media Player again as this should now work

Solution 3 - Update Graphic Card Driver
The most common drivers are listed below.
Intel
GeForce
AMD Radeon
NOTE: If you're not sure which driver you're using, download Driver Booster 3 which will help you detect your driver and any faults, etc.

403 - You do not have permission.
1. Check for URL errors and make sure you're specifying an actual web page file name and extension, not just a directory.
Most websites are configured to disallow directory browsing, so a 403 Forbidden message when trying to display a folder instead of a specific page, is normal and expected.
2. Clear your browser's cache. Issues with a cached version of the page you're viewing could be causing 403 Forbidden issues.
3. Clear your browser's cookies, especially if you typically log in to this website and logging in again (the last step) didn't work.
4. Request blocked by malware. Another cause of the 403 error may be malicious software located on your computer.
There are viruses that force the 403 error on selected web pages, such as through a "Hosts" file system that may have been corrupted or may contain incorrect information.
Scan your computer for malware to make sure your computer is clean and free.
Keep in mind that the above causes are just examples! The best way to solve the 403 error is to analyze the WWW / HTTP logs for your server. You will find a detailed error message that will help you pinpoint the cause of the 403 error.

Error message: Socket operation timed out
1. Make sure your operating system is up-to-date.
2. Make sure that the security software installed on your computer (firewalls, anti-virus, anti-spyware, windows defender) does not block Delta Media Player.
3. Uninstall Delta Media Player and restart your computer (turn it off and then restart) and then reinstall Delta Media Player.

Error message: Service no available HTTP error code 400.
The 400 Bad Request error is an HTTP status code that means that the request you sent to the website server, often something simple like a request to load a web page, was somehow incorrect or corrupted and the server couldn't understand it.
1. Check for errors in the URL. The most common reason for a 400 Bad Request error is because the URL was typed wrong or the link.
2. Uninstall Delta Media Player and restart your computer (turn it off and then restart) and then install Delta Media Player again.
3. Clear your browser's cookies, especially if you're getting a Bad Request error with a Google service.
Many sites report a 400 error when a cookie it's reading is corrupt or too old.
4. Clear your DNS cache, which should fix the 400 Bad Request error if it's being caused by outdated DNS records that your computer is storing.
5. Clear your browser's cache. A cached but corrupt copy of the web page you're trying to access but find the 400 error, could be the root of the problem.

Error message: The application was not properly started (Oxc 0000022)
1. Make sure that the security software installed on your computer (firewalls, anti-virus, anti-spyware, windows defender) does not block Delta Media Player.
2. The usual reason for this is also the Windows add-in, which is often not enabled at the factory, namely DirectPlay.
Open Control Panel > Click on Programs and Features > Upper Left click "Turn Windows Features On or Off" > When the list populates find Legacy Components, you might have to scroll down.
Click the tiny PLUS to the left of Legacy Components > There is Direct Play item in there and make sure it is CHECKED. Click OK.

Can you watch on the Smart TV screen?
There are several ways.
a) using various types of adapters for TVs equipped with HDMI TV connectors (eg Amazon Fire TV Stick, Intel Compute Stick, etc.)
b) using various types of TV boxes (Android)
c) using the Miracast program
Transferring the image to the TV using the Miracast technology. It works on the basis of Wi-Fi, which allows direct data transfer between two devices.
To start sending the image from the smartphone to the TV, it is necessary to enter into Settings.
There you need to select "Device", "Display" and "Upload screen".
Then click the Menu icon consisting of three dots, check the box "Enable wireless display" and wait a moment for the Miracast receiver to be detected.
Then click on its icon and the image from the source equipment will appear on the TV.
After starting the "Enable wireless display" option, the transmission of the image from the smartphone to the TV can be started from the quick settings menu.
To do this, just pop the menu from the top of the screen and select the "Send screen" icon.
d) The traditional method of connecting using an HDMI cable

Android users
Note - Before installing, make sure you have the option to install applications from unknown sources.
Settings > Security > Unknown Sources
(Allow instalation of apps from sources other then Play Store)

KODI users
No plans

While watching the picture stutters at times. What could be the reason?
1. While watching the picture stutters at times. What could be the reason?
For proper reception we recommend internet connection speeds is 6Mbit(download) for SD channels (standard definition) and 10Mbit(download) for HD channels (high definition).
To determine the cause, please test the speed of your connection when problems occurs.
It will show the speed Internet connection you are getting. Please remember that the primary factor is the location and ISP. The mere possession of such a link. 20 Mbit / s can not be a condition of "good internet". The operator typically guarantees the bandwidth between you and the provider edge routers. The quality of the Internet consists of, among others, access time between you and our network bandwidth provider to our network. So, eg. A supplier of high-quality fiber-optic Internet in Poland, and the poor to the Internet in Spain, in this case, if the servers are located in the Netherlands, you may have problems with smooth watching. You can check your internet speed here: http://twojeip.wp.pl
2. Another reason for poor image quality may be your computer, which may be too slow and simply does not keep up with the information you send, after some time starting to choke, causing the image to jam.

I do not get a response to my email, what could be the reason?
We make every effort to ensure that the responses were fast and professional. It is possible you use a program that controls the incoming messages and removes our message. Users with mailboxes in the portals of free type (ATT.NET, SBCGlobal, hotmail, interia.pl, onet.pl) should bear in mind that incoming messages to them are automatically sorted and for reasons independent of us can not receive them. If in the next time you do not get answers please check the folder "spam" or "junk mail".

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